Question 1

What is Nexcomm?

Accepted Answer

Nexcomm is an enterprise-grade CPaaS (Communication Platform as a Service) provider that enables businesses to connect with customers globally through SMS, WhatsApp, Voice, Email, and RCS APIs.

Question 2

How do I get started?

Accepted Answer

You can sign up for a free account on our portal, verify your email, and start testing with free credits immediately. For enterprise plans, please contact our sales team.

Question 3

Do you offer a free trial?

Accepted Answer

Yes, we offer a 14-day free trial with limited credits so you can test our delivery speeds and API integration capabilities.

Question 4

Which services does Nexcomm offer?

Accepted Answer

Bulk SMS, WhatsApp marketing and the WhatsApp Business API, WhatsApp chatbots, RCS messaging, bulk voice calls, IVR with virtual numbers, a lead management CRM, and election campaign marketing. Each has its own page on this site, and several work together: the CRM, for example, follows up by SMS, email and WhatsApp.

Question 5

How can I contact Nexcomm?

Accepted Answer

Call +91 92268 40759, email connect@nexcomm.in, or send a message through the contact form. Our office is at 2nd Floor, Sapphire Chambers, Baner Road, Baner, Pune – 411045.

Question 6

What is DLT registration, and do I need it?

Accepted Answer

DLT (Distributed Ledger Technology) registration is mandatory for every business in India that sends bulk SMS. You register your company, your sender IDs (headers) and your message templates with the telecom operators, which is how TRAI keeps spam in check. Nexcomm's platform is DLT compliant.

Question 7

What is the difference between transactional and promotional SMS?

Accepted Answer

Transactional SMS carry critical alerts such as OTPs and order updates, and can be sent at any hour to any number. Promotional SMS are for marketing: they can only go to numbers that are not on the DND list, between 9 AM and 9 PM.

Question 8

How fast is an SMS delivered?

Accepted Answer

Our average delivery time is under 5 seconds on transactional routes and under 10 seconds on promotional routes.

Question 9

Do you check numbers against the DND registry?

Accepted Answer

Yes. Campaigns are scrubbed against the National Do Not Call (NDNC) registry, in line with TRAI guidelines.

Question 10

Is there a minimum purchase quantity?

Accepted Answer

Our plans are flexible, from small bundles for SMEs to high-volume packs for enterprises.

Question 11

Can I send SMS in regional languages?

Accepted Answer

Yes. The platform supports Unicode, so you can send messages in any Indian regional language.

Question 12

What is the WhatsApp Business API?

Accepted Answer

It is the official way for businesses to message customers on WhatsApp at scale. Unlike a regular WhatsApp account, it lets you send messages to thousands of opted-in customers at once without the risk of being blocked. It supports images, videos and PDFs, Call-to-Action buttons, Quick Replies and automated conversation flows.

Question 13

Is the WhatsApp Business API free?

Accepted Answer

No. WhatsApp (Meta) charges for the messages you send through the API, and the rate depends on the type of message. Nexcomm shows what you are charged clearly on your invoice, and our team can share current rates.

Question 14

Can I use my existing WhatsApp number?

Accepted Answer

Yes, but the number first has to be removed from the regular WhatsApp app (you delete the WhatsApp account linked to it) before it can be moved to the API platform.

Question 15

What is the Green Tick?

Accepted Answer

The Green Tick is an official WhatsApp badge showing that an account belongs to a notable, authentic brand.

Question 16

Do I need a website to get the WhatsApp Business API?

Accepted Answer

Yes. A verified Meta (Facebook) Business Manager account needs a valid business website.

Question 17

Do customers have to opt in before I message them?

Accepted Answer

Yes. Business-initiated WhatsApp messages go only to customers who have opted in, using templates that WhatsApp has approved. Nexcomm's platform includes opt-in management and template quality checks.

Question 18

What happens if a customer blocks my number?

Accepted Answer

You can no longer message that customer, and a number that is blocked often can see its quality rating fall. That is why messages go only to customers who have opted in.

Question 19

What is a WhatsApp chatbot?

Accepted Answer

An automated agent built on the official WhatsApp Business API. It answers customer queries and delivers information instantly, without a person on the other end, using structured rule-based flows or natural language processing. It can resolve many routine inquiries on its own, leaving your team free for the cases that need a person.

Question 20

Do I need coding skills to build a bot?

Accepted Answer

No. Our platform provides a visual flow builder. Developers can still add code for advanced custom logic.

Question 21

Can the chatbot handle images?

Accepted Answer

Yes. Customers can send images, such as payment screenshots or KYC documents, which the bot can process or forward.

Question 22

Can the chatbot connect to my CRM?

Accepted Answer

Yes. We support integrations with major CRMs through an API or Zapier.

Question 23

What happens if the chatbot does not understand a message?

Accepted Answer

You can set a fallback message, or have the chat passed to a live support agent automatically.

Question 24

Can the chatbot send broadcast messages?

Accepted Answer

Yes. You can send template message broadcasts to customers who have opted in.

Question 25

Does the chatbot work in more than one language?

Accepted Answer

Yes. You can build multilingual flows to serve customers in different languages.

Question 26

How is a WhatsApp chatbot priced?

Accepted Answer

Chatbot pricing covers the platform subscription and WhatsApp's conversation charges, in line with Meta's billing. Custom enterprise plans are available for high conversation volumes or complex workflows. Contact us for a quote that fits your needs.

Question 27

What is RCS messaging?

Accepted Answer

RCS (Rich Communication Services) is the next step beyond SMS. Inside the default messaging app on Android phones, you can send a verified sender profile with your logo and name, high-resolution images, videos, product carousels and interactive buttons such as Suggested Replies and one-tap Actions.

Question 28

Does RCS work on iPhones?

Accepted Answer

RCS is mainly supported on Android phones through Google Messages. Apple has announced RCS support in iOS 18, and where a phone cannot receive RCS, our system can fall back to a standard SMS.

Question 29

What happens if the customer has no mobile data?

Accepted Answer

If the customer is offline, the message can automatically fall back to a standard SMS.

Question 30

Is brand verification mandatory for RCS?

Accepted Answer

Yes. To use RCS Business Messaging features such as showing your logo, your brand has to be verified.

Question 31

Can I send promotional messages over RCS?

Accepted Answer

Yes. Rich promotional cards and carousels are one of the main uses of RCS.

Question 32

How does RCS pricing compare with SMS?

Accepted Answer

RCS is priced per message or per session, depending on carrier agreements, the message type (Basic or Rich) and the campaign. Contact our team for current rates for your expected volume.

Question 33

Do customers need to install an app to receive RCS messages?

Accepted Answer

No. RCS works inside the default messaging app on supported Android phones.

Question 34

What is a bulk voice call (OBD) campaign?

Accepted Answer

Outbound Dialing (OBD), or bulk voice calling, delivers a pre-recorded audio message to a large contact list automatically and at the same time. It reaches people in their own language, including customers who do not use smartphones or mobile data.

Question 35

How long can a voice message be?

Accepted Answer

There is no strict limit, but we recommend keeping messages under 30 seconds for the best response and a lower cost.

Question 36

Can I use my own caller ID for voice calls?

Accepted Answer

For promotional calls, no: a designated series number is used, as TRAI regulations require. Transactional calls may allow specific sender IDs.

Question 37

What is DTMF?

Accepted Answer

DTMF (Dual-Tone Multi-Frequency) lets the person you are calling press keys (0-9, * and #) on their keypad during the call, to give an answer or choose an option.

Question 38

Can I schedule voice campaigns?

Accepted Answer

Yes. You can schedule a campaign for any future date and time, within the calling hours the rules permit.

Question 39

Do I pay for calls that are not answered?

Accepted Answer

No. You are typically charged only for answered (connected) calls, billed per 15 or 30 seconds of connected call time.

Question 40

Is DND scrubbing mandatory for voice calls?

Accepted Answer

Yes. Promotional voice calls must be scrubbed against the National Do Not Call (DND) registry and made within the permitted calling hours.

Question 41

What is cloud IVR?

Accepted Answer

A cloud IVR (Interactive Voice Response) answers incoming calls with an automated greeting and menu, such as 'Press 1 for Sales, Press 2 for Support', and routes each caller to the right agent or department. Because it runs in the cloud, it needs no hardware or on-premise installation.

Question 42

Do my agents need the internet to receive calls?

Accepted Answer

No. Calls are forwarded to your agents' mobile phones over the normal cellular network.

Question 43

Can I use my existing number with IVR?

Accepted Answer

We can host your existing number if it supports call forwarding, but we recommend a dedicated virtual number.

Question 44

How many agents can I add?

Accepted Answer

There is practically no limit: you can add as many agents as your plan supports.

Question 45

Are IVR calls recorded?

Accepted Answer

Yes. Incoming and outgoing calls can be recorded and stored for quality monitoring.

Question 46

Can I set different call routing for holidays?

Accepted Answer

Yes. Holiday routing lets you play a special greeting on public holidays.

Question 47

What happens if all agents are busy?

Accepted Answer

The call can be queued with hold music, sent to voicemail, or forwarded to a backup number.

Question 48

What does the Lead Management CRM do?

Accepted Answer

It captures, organises and nurtures leads from several channels, such as Facebook, Google, your website and inbound calls, in one dashboard. It removes manual data entry and lets your team follow up by SMS, email and WhatsApp, with a structured sales funnel so no lead is lost.

Question 49

Does the CRM work with WhatsApp?

Accepted Answer

Yes. It has native integration with WhatsApp Web and the WhatsApp Business API.

Question 50

Can I import my existing leads?

Accepted Answer

Yes. You can upload your existing lead database in bulk from an Excel or CSV file.

Question 51

Is call recording available in the CRM?

Accepted Answer

Yes. If you use our integrated telephony solution, all calls are recorded and logged.

Question 52

Can I customise the sales stages?

Accepted Answer

Yes. You can define your own pipeline stages to match the way your team sells.

Question 53

Is there a mobile app?

Accepted Answer

Yes. We offer a mobile app for both Android and iOS.

Question 54

Is my CRM data safe?

Accepted Answer

We use enterprise-grade encryption, role-based access control, regular backups and audit trails, and we do not share your data with any third party.

Question 55

What does election campaign marketing include?

Accepted Answer

The communication side of a campaign: bulk SMS, recorded and AI voice calls, WhatsApp marketing, social media handling, and ads on Google, Facebook and Instagram, all organised around a well-managed voter database.

Question 56

When should we start our campaign?

Accepted Answer

Ideally 6 to 12 months before the election, to build a solid foundation and brand recall.

Question 57

Can you manage our voter database?

Accepted Answer

Yes. We organise your voter lists booth by booth and ward by ward, so that SMS, voice calls and WhatsApp messages reach the right voters.

Question 58

What are AI voice calls?

Accepted Answer

Personalised calls in the candidate's own voice, generated with AI, for example greeting each voter by name. They are made only with the candidate's approval and carry the AI-generated disclosure the Election Commission asks for.

Question 59

Is social media necessary for a campaign?

Accepted Answer

Social media is a strong way to reach young voters, and we handle the candidate's pages and ads for you.

Question 60

Do you handle on-ground activities?

Accepted Answer

No. We handle campaign communication: SMS, voice calls, WhatsApp, social media and online ads. Rallies and door-to-door work stay with your on-ground team.

Question 61

Is your service confidential?

Accepted Answer

Yes. We sign strict Non-Disclosure Agreements (NDAs) with all our clients.

Question 62

Does the campaign follow Election Commission rules?

Accepted Answer

It is planned to follow the Model Code of Conduct and Election Commission of India guidelines: SMS sent through DLT-registered headers, voice calls within TRAI's permitted hours, AI-generated content disclosed as required, and ads that follow Google's and Meta's rules for political advertising.

Question 63

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, PayPal, and bank transfers for enterprise accounts.

Question 64

Is there a setup fee?

Accepted Answer

No, there are no setup fees for our standard plans. Enterprise custom integrations may incur a one-time implementation fee.

Frequently Asked Questions

General

Bulk SMS

WhatsApp Business API

WhatsApp Chatbot

RCS Messaging

Bulk Voice Calls

IVR and Virtual Numbers

CRM and Lead Management

Election Campaign Marketing

Billing & Pricing

Technical & API

Compliance & Security

Services

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