IVR for Tour Operators and Holiday Package Sellers

IVR for tour operators is a cloud phone menu that lets a traveller press a key for a package enquiry, a payment question or help from their tour manager. Holiday package sellers use one number for the whole journey, from first call to departure day.

A holiday package sale runs over weeks, and the calls change with each stage. A new enquirer asks about a destination and what the quotation includes. A booked traveller asks about the next instalment or which documents to carry. On departure day a group member cannot find the pickup point, and mid-trip a family needs the tour manager. Long weekends and festival weeks bring a rush of enquiries, so a menu lets each caller choose: enquiries reach the planner who sells that destination, payment questions reach accounts and travellers on a trip reach the operations desk. A missed call raises an SMS or email alert, so a planner can ring the enquirer back without delay.

Planners who each sell a set of destinations and tour managers who are away with a group can all work from one printed number, because routed calls ring their own mobiles. A recording lets your team check which inclusions and dates were quoted if a booking is questioned. Outside working hours, callers hear a message or reach voicemail. The service runs on a redundant server architecture with 99.99% uptime, which suits a number printed on every itinerary.